Business
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How to Create a Positive Work Atmosphere
   
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We have all worked in places where we grew to dread getting up in the morning, and a few of us have had the pleasure of working for a boss who makes us feel like we can do anything. Lets take a look at the differences between a positive and a negative work environment.
Signs of a Negative Work Environment
The boss is unfriendly.
The boss is critical.
There is high employee turnover.
There is low employee morale.
People watch the clock.
People dont get much performance feedback.
Signs of a Positive Work Environment
The boss demonstrates interest in the employees.
The boss has an encouraging attitude.
Employees like working there.
There is evidence of company pride and loyalty.
People know where they stand with their supervisors.
Thousands of books have been written on the subject of managing and motivating people, and as many training seminars are conducted on this subject around the world every day. And yet its interesting that even with all of this available information, few companies succeed at creating a positive work environment. Lets see whats involved.
Four Key Skills
Creating a positive work environment is based on four key skills. They are:
1. Tell people what you expect of them.
2. Show interest in your team members.
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4. Recognize and reward good performance.
Skill #1: State Your Expectations
Telling people what you expect of them means doing the following:
Communicating expectations clearly
Having a specific job description
Identifying specific performance standards
Specifying deadlines
Setting goals
Skill #2: Show Interest in Your Team
What behaviors convey that someone is interested in you?
Making eye contact
Calling you by name
Asking your opinion
Smiling
Complimenting your work
Taking your suggestions
These behaviors convey a lack of interest:
Ignoring you
Not knowing your name or not using it
Not asking your opinion
Ignoring your suggestions
Not commenting on your work
Following your suggestion, but only when heard from someone else
Such signs discourage productivity because they make people feel discouraged, angry, less confident, and stripped of self-esteem.
Skill #3: Create an Encouraging Environment
Most people would agree that an encouraging work environment is one where:
Your ideas are valued.
Creativity is encouraged.
Risks are encouraged.
Fun and laughter are valued.
New ideas are rewarded.
You feel appreciated.
People thank you for your contributions.
Flexibility is valued.
You feel like part of the team.
Creating such an environment results in the following benefits to employees. You:
Contribute more ideas.
Feel more committed.
Look forward to coming to work.
Are more productive.
Have increased self-esteem.
Creating such an environment results in the following benefits to managers and business owners:
Less turnover
Less sabotage
Greater loyalty
Easier to find employees due to good reputation
Higher productivity
Skill #4: Recognize and Reward Good Performance
A reinforcer is anything that happens, after a behavior, that tends to increase the chances that the behavior will be repeated. Included are such things as:
Compliments
Smiles
Thumbs-up gesture
Saying Thank you
Public announcement of your achievement
Positive letter in your personnel file
Promotion
Time off
Special parking space
First choice on schedule
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Tickets to an event
Extra employee discount
Picture on the bulletin board
Applause at a meeting
Recognition Guidelines
1. Describe the results you are recognizing. Be specific. Its important to make certain the employee knows what behavior or accomplishment you are referring to.
2. State your personal appreciation. Say, I appreciate it. Adding your personal appreciation makes the compliment feel more genuine.
3. Encourage the person to continue producing such good work. This increases the chances that the person will repeat the desirable behavior.