Business
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Customer Service A Chicken's Way
   
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Discipline
One of the great secrets of successful people is discipline and it doesnt make any difference whether it is manufacturing, processing, servicing or investing in the stock market.
Before you can have that .....
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there they serve up amazing customer service. And these lessons arent just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.One of the great secrets of successful people is discipline and it doesnt make any difference whether it is manufacturing, processing, servicing or investing in the stock market.
Before you can have that .....
Now you may wonder what you can learn for your business, from a fast food restaurant. In short, plenty. Just because your business is different does not mean you cant take someone elses ideas or techniques and make them applicable to what you do. So I challenge you to be open to what you can learn from a chicken.
They are focused.
Chick-fil-a knows their expertise is making good chicken. You dont drive up to their window with options such as beef, pork or fish. Their focus stays on what they know. No empty promises of the best steak in town or a delicious oriental creation, just chicken. We should do the same for our Customers.
Mystery Shopping - Mysterious Way To Improve Customer Care
Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its .....
Dont pretend to have expertise where you cant deliver. Customers are good at sniffing us out. If you promise something you cant deliver just to get their business; you will be without a Customer.Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its .....
They give me what I want.
I love Polynesian sauce (dipping sauce for nuggets) for my French fries. Chick-fil-A never charges me extra even though I dont order their nuggets. They are happy to give me what I want.
How many times to we charge our Customers all these added fees if they want something that is not the standard? When your Customer is hungry for something different make it easy for them to eat.
They rest.
Opportunity Does Not Knock
Q: Im graduating this year with a degree in business and would like to start my own business rather than get a corporate job. I have a few business ideas, but none of them really gets me excited. Should I just put my business plans on hold and get a .....
I often crave chicken on lazy Sunday afternoons but Chick-fil-A is never open for business due to clear company values and beliefs. They choose Sundays as a day to rest. They are never open, no exceptions, and according to their business plan they never will.Q: Im graduating this year with a degree in business and would like to start my own business rather than get a corporate job. I have a few business ideas, but none of them really gets me excited. Should I just put my business plans on hold and get a .....
So often we cheat our Customers by not breaking from our work. Too much work can lesson our ability to concentrate, cloud our focus, and leave a bitter taste in our mouth. How much help are we to Customers if we are burned out?
They train their employees.
At a Chick-fil-A visit you will hear things like, It is my pleasure to serve you. Please. Thank you. I look forward to seeing you at the window. The atmosphere includes smiles, laughter, and happy workers who appear to love their job. And I doubt their happiness is based on a love for chicken they have been trained to value the Customer.
10 Tips To Build, Manage And Profit From An E-Commerce Website
If you want to excel as a business, hire superstars that believe the Customer writes their paycheck. Set expectations with your employees and staff that outstanding Customer Service is expected, not optional. Add Customer Service as a major part of an employees orientation. And most importantly lead by example. S.Truett Cathy, chose to do things his way by taking care of Customers and employees by hiring operators and managers that believed in his philosophy. To date, Chick-fil-A, the company he founded has more than a billion in sales annually.Just because you've built your e-commerce website doesn't mean the customers will begin to come. You need to bring in the visitors, showcase your products, convince them to buy, and bring them .....
I encourage you to visit a Chick-fil-A when you get the chance. I will continue my weekly visits to reaffirm my Customer service beliefs (and to get a chicken sandwich, no pickle with a large sweet tea!).
p.s. You will notice in both articles the word Customer and Client are capitalized. Capitalizing the word is just one way we can remind ourselves of the great importance Customers have for our businesses. After all, without them, we wouldnt be in business.